Job: Work Force (WFM-MIS)

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Title Work Force (WFM-MIS)
Salary Php 27,000
Location Makati City
Job Information

Job Description:

  • Create standard reports that show performance of the Process/Center to be prepared on a regular basis (daily, weekly, monthly) collected from different sources (CMS, intranet, client’s data, etc.)
  • Maintain a database in which the following information will be stored and readily available if needed
  • Center/Process/Agent performance data
  • Addition and attrition data
  • Prepare and send payroll data to the Compensation & Benefits Department every cut-off (twice a month)
  • Request for ID creation of the newly hired Operations personnel
  • Provide statistical information whenever needed
  • Ensure that all process activities of MIS adhere to COPC Norms
  • Recommend solutions for process improvement and promote automation awareness by reducing (if not eliminating) manual tasks
  • Liaise with other teams/departments to understand Processes/Business reporting needs


  • At least 2 years worth of experience in the BPO industry
  • Well-versed in creating and translating raw data into useful/informative reports
  • With high level of expertise in using MS Office (especially MS Excel and PowerPoint)
  • Must also have experience in handling Nice IEX System
  • Exposure in building/developing programs to automate manual tasks
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