| Job Information |
Job Description:
- Create standard reports that show performance of the Process/Center to be prepared on a regular basis (daily, weekly, monthly) collected from different sources (CMS, intranet, client’s data, etc.)
- Maintain a database in which the following information will be stored and readily available if needed
- Center/Process/Agent performance data
- Addition and attrition data
- Provide statistical information whenever needed
- Ensure that all process activities of operations adhere to COPC Norms
- Recommend solutions for process improvement and promote automation awareness by reducing (if not eliminating) manual tasks
- Liaise with other teams/departments to understand Processes/Business reporting needs
- Operations schedule
Qualifications:
- At least 1 year worth of experience in the BPO industry
- Well-versed in creating and translating raw data into useful/informative reports
- With high level of expertise in using MS Office (especially MS Excel and PowerPoint)
- Must have experience as a dialer and must also have experience in handling Nice IEX System
- Exposure in building/developing programs to automate manual tasks
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