Job: Foundations Skills TrainerVoice and Accent Trainer

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Title Foundations Skills TrainerVoice and Accent Trainer
Salary 30,000
Start Date 2015-07-06
Location Makati
Job Information

Job Description:

· Coordinate and conduct communication and soft skills training.

· Selects appropriate instructional procedures and methods such as individual and group training or instruction, self-study, lectures demonstrations, simulation exercises and role plays.

· Maintains records to evaluate performance and monitor progress of trainees.

· Follows training policies, programs and schedules based on knowledge of identified training needs, company program schedules or changes in products, procedures or services as set forth by the Training Manager

· Conducts training sessions covering specified areas such as; new hire orientation, on-the-job training, training on CRM systems, and refresher training.

· Test trainees to measure progress and to evaluate the effectiveness of training.

· Reports progress of employees under their guidance during training period to the Training Manager.

· Identify ongoing needs to coach and develop employees.

· Confers with Training Manager and Operations Managers to assess training needs of employees.

· Contacts Training Manager to determine training content and gather training material.

· Submit weekly report to Training Manager detailing the progress of the prior week’s training and results. Including but not limited to; number of trainees in attendance, trained, attrition from training, and the consolidation of training evaluations.

· Monitoring of telephonic transactions through voice file recordings, silent monitoring and provide feedback and establish continued training criteria with Team Leads for continued improvement.

· Recommend and discuss potential training needs for staff and assist with implementation of training processes when necessary.

· Keeps informed on new developments, methods and techniques in the training field.

· Attends professional training seminars as needed.

ROLE EXPOSURE:

· Customer Service, Telesales & data compilation quality monitoring and evaluation experience is required.

· Understanding of US/UK/AU business culture is required.

Qualification:

· Graduate from a recognized Institute or University in any discipline.

· Minimum 1year of work experience in BPO/Call Centre

· Must be proficient and has good knowledge with the English Language

· Must have a minimum of 1 year experience for the said role

· Experience

· Can start ASAP

· Must be flexible with changes

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